Job Openings >> Client Care Worker
Client Care Worker
Title:Client Care Worker
Program Name:Grasslands Homeless Shelter
Location:Valhalla NY (Westchester County)

Within program and agency procedures, functioning as a key member of the operations team, the Customer Service Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Service Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.

4:00 P.M.-12:00 A.M. 
12:00 A.M.-8:00 A.M.


The position requires 60 college credits, or high school diploma or GED with at least two years of relevant experience. Clean and valid driver’s license. Must maintain agency authorized driver status.


  1. Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines
  2. Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide optimal customer service

  3. Provide emergency response including crisis management, first aid, CPR and fire response as needed. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager

  4. Complete Incident Reports as outlined by the Program Manual and Funder guidelines

  5. Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book. Drive agency vehicles to transport clients, if assigned

  6. Perform related tasks as needed

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Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.

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