Job Openings >> Customer Service Worker
Customer Service Worker
Summary
Title:Customer Service Worker
ID:21459040
Program Name:Schwartz Assessment Shelter
Location:Wards Island, NY
Description
SUMMARY:
Within program and agency procedures, functioning as a key member of the operations team, the Customer Service Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Service Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensure client adherence to rules and program activities.  Shifts needed are 8am-4pm; 4pm-12am; 12am-8am.


MINIMUM QUALIFICATIONS: 
The position requires an associate’s degree and one year of relevant experience with a similar population or a high school degree or GED with at least two years of relevant experience.  Clean and valid driver’s license.  Must maintain agency authorized driver status.


PRINCIPAL RESPONSIBILITIES: 
  1. Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines
  2. Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book
  3. Accept new clients in electronic records database
  4. Provide optimal customer service
  5. Issue meal cards, mail, medication, lockers and toiletries
  6. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
  7. Provide emergency response including crisis management, first aid, CPR and fire response as needed
  8. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
  9. Complete Incident Reports as outlined by the Program Manual and Funder guidelines
  10. Drive agency vehicles to transport clients, if assigned
  11. Perform related tasks as needed.
EFFECT ON END RESULTS: 
  1. Client participation and activities are monitored and documented
  2. Incumbent is skilled in application of service delivery models
  3. Program facilities are well supervised and safe. Incidents are appropriately managed
  4. Incident and routine reporting to supervisors are timely and accurate
  5. If assigned, driving duties are performed courteously, efficiently and safely
  6. Related tasks are performed completely, on time and accurately
 
CLOSING STATEMENTS:


Make a living by making a difference. Apply online today!

Volunteers of America is an Equal Opportunity Employer.


 
 
Powered by ApplicantStack